At Design Orbit Solutions, our standard turnaround time for most design services is approximately 48–72 business hours for the initial concept or revision request.
Please note that turnaround time refers to a single stage of the design process and not the complete project delivery timeline. Depending on the project scope and revisions requested, additional time may be required.
Project timelines may vary depending on the complexity of the service selected.
At Design Orbit Solutions, customer satisfaction is extremely important to us. We offer revisions to ensure the final design aligns with your expectations.
If you are not satisfied with our services, you may request a refund under the terms outlined below.
You may request a refund by:
Clients may request a refund before the initial design delivery. A small processing fee may apply.
Refund requests made after the delivery of initial concepts will be reviewed based on the amount of work completed.
Refunds will not be provided if:
Services such as domain registration, hosting, or third-party tools have been purchased
We provide revisions based on the package selected by the client. Revisions are intended to improve the existing design concept according to the original project brief.
Major changes or completely new concepts outside the original scope may require additional charges.
If there is no communication or feedback from the client for more than 30 days, the project may be marked inactive.
Reactivating an inactive project may require an additional reactivation fee.
Once a website design has been approved and the development phase has started, refunds will not be applicable.
No refunds will be issued after:
Unless specifically included in the purchased package, Design Orbit Solutions is not responsible for creating or uploading website content such as:
Clients are responsible for providing all required content and materials unless otherwise agreed.
Clients are responsible for:
Delays in communication or missing project information may affect delivery timelines.
Design Orbit Solutions respects client confidentiality and does not share project details, files, or business information with unauthorized third parties.
All client information and project data are handled securely and professionally.
Design Orbit Solutions provides basic technical guidance related to the services delivered.
However, we are not responsible for:
All official project communication, revision requests, approvals, and refund requests must be made through:
Design Orbit Solutions is not responsible for communication through unofficial channels.
Our support team is available during business hours to assist with questions, project updates, and technical concerns.
For support inquiries, clients may contact us through our official website or email.
Design Orbit Solutions guarantees that all logos, graphics, and custom website designs are created uniquely for each client based on their project requirements.
We do not use copied or duplicated custom designs.
We maintain records of completed design files for future reference. Clients may request previously delivered final files when needed.
Design Orbit Solutions reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of our services indicates acceptance of the updated terms.
For questions regarding these Terms & Conditions, please contact:
Design Orbit Solutions
Website: Design Orbit Solutions
Email: contact@designorbitsolutions.com
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